From:  starl
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On: 2009/02/14 10:52:26
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I'm at my wits end on this..
Windows xp locks up on the "Windows is shutting down" screen. It gets through the save settings.
It even locks up in safe mode...
Locks up = mouse no longer moves and screen just sits there.
ideas?
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From: Huntress
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On: 2009/02/14 11:13:52
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First thing to try is to open the task manager, go to the processes tab, order by User Name then highlight each of the items under your user name and close them one by one until nothing remains in that section. If that goes well, try shutting down at that point and then come back to report here.
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From: stone5150
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On: 2009/02/14 11:29:35
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I assume you have run AV / spyware check and have the latest updates.
Here are a few tools to try
http://www.ccleaner.com/
http://www.soft...ad/DH-TuneXP-Download-14972.html
http://www.down...ckThis/3000-8022_4-10379544.html
If you are not sure what to remove, post the hijackthis log and I can help you with it.
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From: starl
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On: 2009/02/14 11:39:20
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fyi - can't reboot either.
Wouldn't safe mode do the same as shutting things down manually??
yes, updated on av/spyware. will check out other stuff and get back to you.
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From: starl
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On: 2009/02/14 11:40:08
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2nd link doesn't work
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From: Huntress
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On: 2009/02/14 11:55:04
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SpyBot S&D
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From: starl
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On: 2009/02/14 11:58:56
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already have/run spybot
tried removing all my processes. no change
Computer used to turn itself off once it was done shutting down. It doesn't anymore - it locks up. I've looked in the Bios and windows power settings for acpi and apm stuff.. i can't find anything...
also read a blurb on switches on the mobo....but not much more info.
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From: Huntress
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On: 2009/02/14 12:04:01
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At what point in the shutdown/restart process does it "lock up"? It may be just saving your settings. If XP hasn't done so in a while it takes, what seems like, forever to do so. Especially if you've been using the power/reset buttons to do it.
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From: starl
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On: 2009/02/14 12:07:01
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it logs me off, it saves my settings. It's when it gets to the "Windows is Shutting Down" screen that after about 15 seconds, the mouse won't move anymore.
I've let it sit all night at this screen..
We always use the menu to shutdown the pc..
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From: Huntress
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On: 2009/02/14 12:12:09
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Good. Now, what was the last thing you installed? And have you tried to do a "Last known good" start or a restore?
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From: starl
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On: 2009/02/14 12:21:12
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.. found out the system restore was turned off. I just turned it back on...
but anyway - my last install/update was zonealarm free firewall. Already uninstalled that to see if it made a difference. It didn't.
Cleaned out the registry and all that.
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From: Rem
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On: 2009/02/14 12:36:50
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Hi,
You didn't change your mouse or keyboard recently did you?
Interference between logitech and generic drivers do happen and they have this habit of mixing mouse and keyboard input into a big mess.
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From: starl
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On: 2009/02/14 12:38:07
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no, no mouse/keyboard changes.
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From: Rem
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On: 2009/02/14 12:44:14
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Have you checked the event viewer for error codes?
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From: stone5150
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On: 2009/02/14 12:48:35
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I dunno if this is relevant, but I am currently working on a machine where the mouse and keyboard quit working completely, it turned out to be a nasty virus and I had to reformat and do a fresh install of windows. I am currently scanning the user's files I copied onto a portable HD and Sophos has already found 180 infections, this is after I scanned the thing with a bunch of other tools.
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From: starl
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On: 2009/02/14 13:52:26
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event viewer shows errors for microsoft fax and richvideo, but those errors have been there a lot longer then my turn off issues.
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From: starl
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On: 2009/02/14 14:37:06
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possible clue?
My processor is ACPI compliant - but I don't get the APM tab on my power settings. And earlier, I was in the BIOS trying to find a setting (read you can switch between two settings) - and I couldn't find anything.
No Logitech, No Roxio. Had Zonealarm - uninstalled it, cleaned the registry and extraneous files.
I *did* upgrade my RAM .. but it was fine after that. But, could that be causing a problem? I originally had 512(2) in 1 and 3. Added 1gb (2) in 2 and 4... maybe I should be the larger in 1 & 3?
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From: Rem
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On: 2009/02/16 02:58:02
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Hi starl,
It seems that somehow bios and OS aren't talking the same language anymore.
Please try to reset (i.e. default values) your bios.
Other possibilities to force Windows to stop:
1)
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
"PowerDownAfterShutdown"="1"
2)
[HKEY_USERS\.DEFAULT\Control Panel\Desktop]
"AutoEndTasks"="1"
3)
Turn Off Monitor, Turn Off Hard Disks, and System Standby all set to “Never” in Control Panel | Power Options.
4)
You changed RAM. Have you made sure that all RAM in a particular computer matches in all respects? That may sound obvious, but some people have issues do to a RAM misconfiguration.
Hope this helps.
Rem
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From: starl
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On: 2009/02/16 09:16:10
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I can't check just now but
#3 they ARE all set to Never
#4 - I did my best to make sure the ram was compatible. I use crucial and I visually verified the ECC config. I do believe it was working fine after the install - I restarted a couple of times...so I had several days of no problems before I *did* have a problem.
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From: starl
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On: 2009/02/17 17:55:33
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Registry settings were NOT set to the items above.
Changed Power Options to "Always On" - so it turns off the monitor after 20 minutes and the other 2 are set to Never. tho, I do think that's what I had before (I recently changed it when trying to troubleshoot)
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From: starl
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On: 2009/02/18 06:53:55
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Didn't work.. guess I'll mess with the ram next
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From: Rem
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On: 2009/02/19 01:46:48
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Hi,
We'll get through this eventually I hope.
1)
Windows XP checks at shutdown for any Windows Updates have been downloaded and not installed, then offers to install them as part of the shutdown process. Understandably, this can cause a very slow shutdown on that one occassion and, if something goes wrong, can even hang shutdown completely. To see if your shutdown problem is caused by this issue, look for error 0x80248011 in any of the Windows Update log files, particularly %windir%\SoftwareDistribution\ReportingEvents.log. If present, this indicates a corrupt local metadata store for Windows Update. SOLUTION: Click Start, click Run, type SERVICES.MSC, click OK. Stop the Automatic Updates service. Rename the c:\Windows\SoftwareDistribution folder to c:\Windows\SoftwareDistribution.old. Restart the Automatic Updates service.
2)
Another possibility is a problem with a particular user profile. There is a cleanup utility from Microsoft here. This is a service to help with slow log off and unreconciled profile problems http://www.micr...B570-42470E2F3582&displaylang=en
3)
fdisk
format c:
Option 3 is just kidding (I hope ('cause I'm running out of ideas))
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From: starl
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On: 2009/02/19 08:26:07
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I'll check into those - thanks. I'm excited to try #3!
eh
I still need to switch out the ram, but i keep thinking about the missing APM tab...
oh - and just remembered something.. I think at some point before this happened, John used the power button to power down the pc.. he didnt' realize the pc was on, so pressed the on button.. which of course makes it go into the shut down sequence.. that was definitely BEFORE the problem... could that have broken something.
Also - been planning on updating my BIOS - got the file on my desktop, just have to run it. Considering that because I couldn't find any Power Management settings in my BIOS when I looked.. thought an update might help - either get it in there or fix it...
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From: starl
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On: 2009/02/20 22:10:27
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Is it an unplugged component (but not uninstalled) could cause problems with the shutdown?
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From: starl
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On: 2009/02/20 22:27:14
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Update Errors: never seen one reported; looked at the log file you directed me to and nothing reported there. not sure where else to look
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From: starl
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On: 2009/04/27 05:32:32
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Finally got around to switching the ram. Made no difference.
1. The original ram alone
2. The new ram alone
3. Combined
all cases - locks up
Have also tried safe mode. Question about that - safemode shouldn't load up any drivers - right? So, if I have my scanner unplugged and it's looking for it .. that shouldn't make a difference.. right?
any other ideas?
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From: Rem
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On: 2009/04/29 11:54:38
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Often shutdown issues are related to power (ACPI/APM) settings. There must be a way to revert to the default settings of your BIOS. Once you have done that and tried a safeboot (F8) to get into you Windows, you should be able to exit normally. If this works you can go back to your BIOS and tweak it a little (until the thing hangs).
You are not using Norton, are you?
Loads of issues with that antivirus software.
I must admit that I'm running out of ideas.
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From: starl
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On: 2009/04/29 12:35:58
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no norton - avg.
little worried about changing back to default settings in the bios.. i never changed them - so not sure what i would have to change back!
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From: Rem
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On: 2009/04/29 13:10:46
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Don't worry, be happy. It's pretty harmless since what we're trying to do is the opposite of overclocking.
The fact that you haven't changed those values, doesn't mean they remain as they should.
I don't know what BIOS you have, but all of them allow to be set to either default values / low performance / high performance.
The items may have other names, but globally that's it.
May I be so impolite as to ask whether you still have the manual of your computer? RTFM (read the f****** manual) ;-))
You may find some detailed information on your bios by googling your mo(ther)bo(ard).
Good luck. (I'm off, 10 past 10 PM over here)
Bye
Rem
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From: stone5150
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On: 2009/04/29 13:25:09
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I would try resetting BIOS to defaults, you can do it generally in the BIOS or pop the case open and find the jumper to reset.
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From: starl
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On: 2009/04/29 14:38:02
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Usually get my manuals online. And I do read them - I used to write the damn things!
I'll look for the BIOS reset.
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